Question 1

Do I need to pay in advance?

Accepted Answer

No. Book online now and pay your driver in cash on the day of your tour or transfer. We accept Vanuatu Vatu (preferred), Australian dollars and New Zealand dollars.

Question 2

What is your cancellation policy?

Accepted Answer

We offer a flexible cancellation policy. Cancellations made more than 48 hours before the scheduled tour or transfer are fully refundable. Cancellations within 48 hours may incur a fee. Please reach out to our team if you need to make changes to your booking.

Question 3

Where do you pick up from?

Accepted Answer

We pick up from all major hotels, resorts, and the cruise ship terminal in Port Vila. During the booking process, you can specify your exact pickup location. We also provide dedicated airport transfers to and from Bauerfield International Airport.

Question 4

Are your vehicles air-conditioned?

Accepted Answer

Yes! Your comfort is our priority. All our vans, buses, and private transfer vehicles are fully air-conditioned and regularly maintained to ensure a pleasant journey around Vanuatu.

Question 5

Do you offer private or group tours?

Accepted Answer

We offer both! You can join one of our scheduled group tours to see the highlights of Efate, or you can book a private vehicle and driver for a customized itinerary tailored exactly to your preferences.

Question 6

How can I contact from overseas?

Accepted Answer

You can reach us via WhatsApp at +678 7114045 or by email at acetoursvanuatu@outlook.com. We answer enquiries 07:00–18:00, Monday to Saturday, and the line stays open 24/7 for guests with a booking.

Question 7

What currencies do you accept?

Accepted Answer

We accept Vanuatu Vatu (VUV), Australian Dollars (AUD), and New Zealand Dollars (NZD). On our website, you can use the currency selector at the top to view prices in your preferred currency.

Roots & Routes Cultural Tour | Kava Tasting | Port Vila, Custom Village Experience

October 2026